Owners, welcome to the family.
ServiceCARE Plans
Extended Limited Warranty (ELW)
More Warranty More Certainty
Term
5 years / 160,000 kmTerm
6 years / 200,000 kmTerm
7 years / 250,000 km
Maintenance (PPM)
Term*
2 Services / 5 yearsTerm*
4 Services / 5 yearsTerm*
6 Services / 5 years
Complete
Term*
3 years / 100,000 kmTerm
4 years / 130,000 kmTerm
5 years / 160,000 kmProtect your van with a ServiceCARE Extended Limited Warranty
Being prepared makes all the difference in your job, and in Mercedes-Benz Vans. From the capabilities of the Sprinter to the manoeuvrability of the Metris, our vans help you prepare for work like no other. Now this exclusive Extended Limited Warranty Program will help prepare you against unforeseen costs beyond your factory warranty to minimize downtime & maximize productivity.
- Protection from unforeseen costs
- Roadside Assistance1, 2during the duration of the contract
- Honoured by authorized Mercedes-Benz dealers nationwide.
Maintenance
Mercedes-Benz Service.
Maintaining your Mercedes-Benz shouldn't slow you down. And with our Mercedes-Benz Service, it won't. Wherever you turn you'll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that no matter which Mercedes-Benz location you call on, we'll help you get every ounce of power and efficiency out of your work van.
Mercedes-Benz Genuine Parts.
Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.
24-Hour Roadside Assistance.
If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 1-800-387-0100.1, 2
Extended Service Hours.
Select Mercedes-Benz Service locations offer extended hours — so you can make an appointment that best fits your work schedule.
Loaner Vehicle.
Should your van ever need service, select Mercedes-Benz Service locations can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.2
Priority Scheduling
Routine maintenance should never slow you down. That’s why Mercedes-Benz Service offers you priority scheduling. Our aim** is next-day repair appointments, and maintenance appointments within 3 days. Our commercial service specialists are ready to get you moving.Warranty
Standard Limited Warranty
BREAKING THE STANDARDS.We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at an authorized Mercedes-Benz service centre, you can be sure your van has a long and productive career.
Sprinter and Metris
Sprinter Only
Metris Only
Accessories
Built to your specs.
Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. We can provide you with a full line of accessories, so you get the most out of every square inch of your van.
1Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer's expense.
2Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service:
- Restricted Roadway: Many provinces / cities have roadways in which they do not let unauthorized emergency road service in that area to assist.
- Acts of Nature: Due to heavy snowstorms, flooding, or other acts of nature, the ability to obtain service may be limited or in some cases, unavailable. In these cases, you may be asked to call 911.
- Vehicle Accessibility: Additional charges may apply for a breakdown location not reasonably accessible from a roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, parking garages that inhibit tow services' ability to access and retrieve disabled vehicles and vehicles at off-road locations.
