Maintaining your Mercedes-Benz shouldn’t slow you down. And with our Mercedes-Benz Service, it won’t. Wherever you turn you’ll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that when we’re called on, we’ll help you get every ounce of power and efficiency out of your work van.
No one knows your Mercedes-Benz van better than our factory-trained service technicians. Using the latest tools and equipment, they’ll have your vehicle back to work in no time.
Our Mercedes-Benz Service location offers extended hours — so you can make an appointment that best fits your work schedule.
Routine maintenance should never slow you down. That’s why our Mercedes-Benz Service offers priority scheduling. With next-day repair appointments, and maintenance appointments within 3 days, our commercial service specialists are ready to get you moving.[1]
Should your van ever need assistance, our Mercedes-Benz Service can provide a loaner vehicle to help with the workload while your van is being serviced. Be sure to check availability when scheduling your appointment.[1]
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If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 905-685-1136.[1, 2]
Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.
Service Restrictions:
Every attempt will be made to assist a customer. However, there are circumstances that may limit our ability to provide service.
Need to know what’s covered in your prepaid maintenance agreement? Maybe you’d like to see how much you’re saving per kilometre. Here you’ll find all of the information about our Mercedes-Benz Prepaid Maintenance. And if you’ve recently purchased your van, there may still be time to add a Prepaid Maintenance agreement to your van so you’re protected from potential future increases in parts and service costs.
We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at our authorized Mercedes-Benz dealership, you can be sure your van has a long and productive career.
Basic Limited Warranty
3-Years / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Powertrain Warranty
5-Years / 100,000 km
Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
Surface Corrosion Warranty
3-Years / 60,000 km
Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
Roadside Assistance
5-Years / 100,000 km
Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.
Diesel Limited Warranty
5-Years / 160,000 km
Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty
5-Years / 160,000 km
Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.
Emissions Warranty
8-Years / 130,000 km
Emissions coverage for 8 years or 130,000 kilometres, whichever comes first.
At Mercedes-Benz, we engineer our commercial vans to deliver reliable performance. But for those looking to extend protection beyond the standard factory warranty, we offer the Mercedes-Benz Extended Limited Warranty, ensuring your van is protected even further down the road.
Extended Limited Warranty Pricing** Up to 6 Years / 160,000 km ($1,895)
Coverage
New Vehicle Warranty
Extended Limited Warranty
Engine
5-Years / 160,000 km
6-Years / 160,000 km
Transmission
5-Years / 100,000 km
6-Years / 160,000 km
Rear Axel
5-Years / 100,000 km
6-Years / 160,000 km
Cooling System
3-Years / 60,000 km
6-Years / 160,000 km
Climate Control
3-Years / 60,000 km
6-Years / 160,000 km
Audio System
3-Years / 60,000 km
6-Years / 160,000 km
Roadside Assistance
5-Years / 100,000 km
6-Years / 160,000 km
Equip your Mercedes-Benz Metris van or Sprinter van to meet your business needs. Every component we offer has been designed to increase your safety, comfort, and productivity. We can provide you with a full line of accessories, so you get the most out of every square inch of your van.
[1] Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service: * Restricted Roadway: Many provinces / cities have roadways in which they do not let unauthorized emergency road service in that area to assist. * Acts of Nature: Due to heavy snowstorms, flooding, or other acts of nature, the ability to obtain service may be limited or in some cases, unavailable. In these cases, you may be asked to call 911. * Vehicle Accessibility: Additional charges may apply for a breakdown location not reasonably accessible from a roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, parking garages that inhibit tow services’ ability to access and retrieve disabled vehicles and vehicles at off-road locations.
[2] Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer’s expense.
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905-685-3838
Call Now371 Ontario St • St Catharines, ON L2R 5L3
Get DirectionsOpen Today Sales: 8:30am-9pm
Open Today Service: 8am-5pm
Open Today Parts: 8am-5pm
Phone: 905-685-3838
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