Always great service and personal attention.
My experience with this dealership has been the best I've ever had. A friend and I were passing through town and wanted to browse the pre-owned inventory. We were greeted in the showroom by Alexandra Tomulescu. She understood that my heart was set on a GLK and she encouraged us to go for a test drive.The test drive was about an hour long. We drove through various scenic routes in St Catharines and Alexandra really made us feel comfortable enough to explore the vehicle. She was very knowledgeable and clearly has a lot of experience with the brand. After the test drive she worked with me on financing and presented options I was not aware of.After we left the dealership she recorded a walk-around video of the GLK so that I could show my family at home. The video was very detailed and personalized.She even offered to meet us for a second Test drive on Sunday when the dealership was closed.I purchased the vehicle the next day over the phone. Haley the finance manager was able to get me approved for a loan within an hour.Alexandra offered to deliver the vehicle to my house, but I ended up picking it up from the dealership instead.Although I was indecisive about the extended warranty and prepaid maintenance packages, the whole team was very patient and provided excellent customer service.Alexandra introduced me to the dealership manager and the service manager. I will definitely be recommending this Mercedes dealership to all my friends and family.
Excellent service.Special thanks to Alexandra she has been very helpful.
I spent over 30 years in the automotive business advocating for more women in this industry. So when it came time for me to (FINALLY) buy the Mercedes of my dreams, I was intent on giving the opportunity to a female sales consultant. Yes, they are still few and far between but when you have the opportunity to deal with a gal such as Alexandra, you will be glad you did. Alexandra is extremely knowledgeable and hard-working. She is consultative and pleasant and you can shop without feeling the sales pressure often experienced at other dealerships. She is skillful at building a relaxed rapport and finding solutions to meet your needs. She will come in to serve your needs on her day off and is always accessible and responsive to emails and texts. So even after the dealership showroom lights are dark, Alexandra is working to service your needs. I recommend you ask for Alexandra even if you're just "tire-kicking" this brand. She won't high pressure you into a sale until you're ready but you can certainly learn a lot about the MB products with her on your team!! Thank you Alexandra... I just ❤️ my new AMG C43 cabrio!!!
I have purchased many vehicles in my lifetime and every time i purchased, i do so because I was intimidated many times by many salespeople. I felt anxious and overwhelmed again and again. BUT this time I did things very differently and had an absolutely amazing experience. I dealt with Alexandra and she was the most respectful, hard working, honest, funny and knowledgeable person i have ever had the benefit of meeting. She made my experience a total pleasure from the moment we connected. If you want to be listened to, respected and made to feel like nothing is too much trouble, please take a drive to the dealership. You will not be disappointed. Everyone i met there was amazing to deal with. i give this dealership a 6 star rating!
We recently purchased our first Mercedes from Performance and were extremely pleased with the knowledge and purchasing experience of the dealership. In particular, we were particularly grateful for the excellent service provided by Yuchen Jiang who took the time to educate us regarding the cars and learn about our particular needs. We are excited to be driving our new Mercedes and enjoying all of the luxuries this car has to offer.
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