First, I'd like to be clear that I did not buy a vehicle from this dealer. However, I had such a positive experience that I thought I'd give my reflection on it. In short, I wish I had bought the vehicle that I tested but it did not have all the features I was looking for. I was tempted to because of the professionalism and client focus of both the sales rep. and the manager. This speaks volumes in a business that typically has a bit of an un-trustworthy stigma. One purchases a vehicle expecting a long term relationship with the dealer so feeling like one is treated with respect rather than another sales goes a long way; at least in my books. So although I live in downtown Toronto, I would easily drive to this dealership (in St. Catherines) because of its respectful customer focus.
First off, I have been to other Mercedes-Benz dealerships and by far this one was the best. Greeted with a smile, car was pulled out before we got there, Alex came into the car for the ride to really show us all the features that I wouldn't have known without him insisting to come on the drive. He was patient, calm and not pushy as usual sales associates are (which is what my last problem was at another location). He worked with us on getting the best deal. He brought down the manager for us to meet during the process. Alex is someone I would request when going into this dealership because he follows up with you personally as if he has known you for like 10 years to make sure your happy before and after your purchase. By far the best service. He even told me to pose and snapped a pic since I was so excited about the car I forgot to snap it. I would also like to give a huge thanks to Tiffany Picca in the financial department for the smooth and caring service in explaining all the warranties and all our options best suited for us. Thank You Performance Mercedes-Benz!
I purchased my vehicle from Yuchen Jiang. He was very helpful. He put himself into clients' shoes. I really appreciate that he can give very detailed introduction whenever I had concerns, and can also give proper recommendation on car model based on usage, budget, and preferences. Highly recommended!! Great guy!!
It’s always a pleasure coming to Mercedes Benz and being looked after by Alex Evans. This is my second Mercedes and I’m glad I chose to do business with him. The most important thing for me is to choose a safe car. The second thing I look for is a dealership I can trust over the years. With Alex's help, I feel I’m in good hands. He also has a fun sense of humour- makes the experience of buying a car really enjoyable.
The guys at this dealership are fantastic and very professional. Alex was the main person I dealt with and he was extremely honest and punctual throughout my car buying experience which in my opinion can be a lost art. Made spending money enjoyable. Ryan (manager) was great as were Nick and Shobhit. I never thought the people inside a dealership could alter ones buying experience that much but they do, and did. If you’re thinking of buying a car, check with my guys at this dealership first. Thank me later.
I purchased my GLE63 AMG from Yuchen Jiang. He is very helpful. Great customer service. If you are looking for a Benz, go talk to him. He is the best.
5 star exceptional service! I purchased a GLS 450 and dealt with Chris Kurdziel. He was very professional and extremely organized. I would highly recommend Chris and Performance Mercedes Benz for your next car.
We were so pleased with our experience! Alfredo and Alex were highly customer experience oriented. We worked with them instead of many dealers near to our home based on their attention to customer service and fair pricing. For those in the GTA it’s worth the drive to St. Catherine’s! We also had the opportunity to meet Duane and Justine as we were completing the sale who were just as committed to an explemplary experience. I would highly recommend this dealership.
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